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about us

At Advanced Heating and Cooling, we are committed to providing exceptional HVAC services to homeowners and light commercial businesses in the Kitsap Peninsula and surrounding areas. As a TRANE Comfort Specialist dealer, we offer high-quality products and services that ensure maximum comfort, energy efficiency, and reliability. With a fully dispatched, 24-hour service department, we are always ready to provide emergency repairs and maintenance whenever you need us. Whether you need a new installation, repair, or regular maintenance, our team of experts is dedicated to providing you with top-notch services that exceed your expectations.

Our Mission


Our Company Mission is to provide quality and comfort for our customers. Honesty and fairness are fundamental to the way we do business. The diversity and involvement of our people is the foundation of our strength. We are committed to using only the most reliable, highest quality equipment available while also maintaining our customer service skills and connections.


With a rich history dating back to 1972, Advanced Heating and Cooling, Inc. has been a trusted family-owned company for generations. Formerly known as Ray's HVAC and passed down to Ray's grandson, our company has been serving our community with integrity and expertise for over four decades. Since 1995, we have been proudly located in our current facility, providing reliable HVAC services to our valued customers.

Our Team

The Team
Some classic pictures of Rayʻs!
The original building of "Rayʻs"
John has been with our company for over 20 years!
Our booth at the annual Home Show!
Company Van
Fundraising 437lbs of food for the Kitsap Food Bank

At Advanced Heating and Cooling, Inc., we take pride in the hardworking and dedicated team of individuals that make up our company. With 20 members working both in-office and out in the field, we are committed to providing top-notch service to our customers. What sets our team apart is our passion for community involvement and giving back.

With five employees having dedicated over 20 years to our company, we are a tight-knit group that values loyalty and dedication. We believe in the importance of making a positive impact in our community, especially during challenging times like the recent pandemic. Our team has enthusiastically participated in fundraisers and community events, helping to make a difference in the lives of those around us.

But it's not all hard work and no play for our team. We believe in the importance of enjoying time with our families and coworkers. One of our favorite events is our annual picnic, where we come together for a day of fun, games, and potluck food. We cherish the opportunity to build relationships and bond over shared experiences, strengthening our commitment to each other and to our customers.

Frequently asked questions

  • How often should I have someone look at my equipment?
    As a general guideline, it's recommended to have your HVAC equipment inspected and maintained at least once per year. This regular maintenance helps to ensure that your HVAC system is running efficiently, can detect potential issues before they become major problems, and extends the lifespan of your equipment. However, the frequency of maintenance may vary depending on several factors, including the type of equipment you have (e.g., furnace, heat pump, air conditioner), its age, manufacturer's recommendations, and your usage patterns. For example, older HVAC systems or those used heavily throughout the year may require more frequent inspections and maintenance. It's best to consult with one of our service technicians to determine the appropriate maintenance schedule for your specific equipment. They can assess your system's condition, usage, and other factors to provide personalized recommendations on how often you should have us look at your equipment. Additionally, following the manufacturer's guidelines and recommendations can also help ensure optimal performance and longevity of your HVAC system. Remember, regular maintenance is key to keeping your HVAC system running efficiently, preventing costly breakdowns, and maintaining a comfortable indoor environment.
  • How can I increase the efficiency and life of my home's heating and cooling equipment?
    There are several ways you can increase the efficiency and lifespan of your home's heating and cooling equipment. Here are some tips: 1. Regular Maintenance: This should include inspections, cleaning, and tune-ups to ensure that your equipment is running at its optimal performance level. Regular maintenance can prevent potential issues, improve energy efficiency, and extend the lifespan of your HVAC system. 2. Clean and Replace Filters: Clean or replace your HVAC filters regularly, as clogged or dirty filters can reduce the airflow and efficiency of your system. Check your filters monthly and replace them as needed, or according to the manufacturer's recommendations. 3. Program Thermostat: Use a programmable thermostat to set temperature schedules that align with your daily routine. This can help you save energy by automatically adjusting temperatures when you're away from home, and reducing the workload on your HVAC system. 4. Seal Air Leaks: Inspect your home for air leaks around doors, windows, and other openings, and seal them with weather-stripping or caulking. This can prevent drafts, reduce energy waste, and ease the workload on your HVAC system. 5. Keep Outdoor Unit Clean: Regularly clean the outdoor unit of your air conditioner or heat pump by removing debris, dirt, and leaves that may accumulate on or around it. This helps maintain proper airflow and prevents your system from working harder than necessary. 6. Avoid Overworking Your System: Avoid setting your thermostat to extreme temperatures that require your HVAC system to work excessively, as it can put unnecessary strain on the equipment and reduce its lifespan. 7. Consider Upgrading to Energy-Efficient Equipment: If your HVAC system is outdated or inefficient, consider upgrading to a newer, energy-efficient model. Look for units with high SEER (Seasonal Energy Efficiency Ratio) ratings for air conditioners, and high AFUE (Annual Fuel Utilization Efficiency) ratings for furnaces, as they are designed to be more efficient and save on energy costs. By following these tips, you can increase the efficiency and lifespan of your home's heating and cooling equipment, while also saving on energy costs and maintaining a comfortable indoor environment. Consult with us for personalized recommendations and assistance with maintenance, repairs, or equipment upgrades.
  • How often should I replace my filters?
    The frequency at which you should replace your HVAC filters depends on several factors, including the type of filter you have, the level of indoor air pollution in your home, and the manufacturer's recommendations. As a general guideline, here are some recommendations for filter replacement: 1. Basic Filters (Fiberglass or Polyester): These filters typically need to be replaced every 1 to 3 months, depending on usage and indoor air quality. They are typically lower-cost and lower-efficiency filters. 2. Pleated Filters: Pleated filters with higher MERV (Minimum Efficiency Reporting Value) ratings, which capture smaller particles, may need to be replaced every 3 to 6 months, depending on usage and indoor air quality. 3. High-Efficiency Filters (HEPA): HEPA filters are highly efficient at capturing small particles, such as pollen, pet dander, and dust mites, and are often used in homes with specific indoor air quality concerns. These filters may last 6 to 12 months before needing replacement. However, it's important to note that these are general guidelines, and the actual replacement frequency may vary depending on factors such as the specific make and model of your HVAC system, your home's indoor air quality, and your usage patterns. It's recommended to check your filters monthly and replace them as needed, or follow the manufacturer's recommendations for your specific HVAC system. Regular filter replacement is important for maintaining the efficiency of your HVAC system and ensuring that it operates effectively. Clogged or dirty filters can restrict airflow, reduce system performance, and even cause damage to the equipment over time. It's always best to consult with your service technician for specific recommendations on filter replacement frequency based on your unique circumstances.
  • How much does a new replacement system cost?
    The cost of a new HVAC system can vary greatly depending on various factors, such as the size and type of system, brand, energy efficiency rating, additional features, and installation requirements. It's always best to contact one of our Comfort Consultants for a free estimate tailored to your specific needs and circumstances. Keep in mind that investing in a high-quality HVAC system can be a wise decision in the long run, as it can result in increased energy efficiency, lower utility bills, improved indoor comfort, and reduced maintenance and repair costs. It's important to consider not only the upfront cost of the system but also its long-term benefits and potential savings over its lifespan. When obtaining estimates for a new HVAC system, it's recommended to request detailed quotes from multiple licensed, bonded, and insured HVAC contractors, compare the specifications and features of the systems being quoted. Ask questions to ensure you understand the scope of work, warranty, financing, and any additional costs involved, such as installation, permits, and any necessary modifications to your home's existing infrastructure. Remember, the cost of a new HVAC system is an investment in the comfort and well-being of your home, so it's crucial to work with a reliable and experienced HVAC professional to ensure that you get a system that meets your needs and provides efficient and reliable performance for years to come.
  • How long should my system run in a cycle?
    The recommended runtime for an HVAC system cycle can vary depending on various factors, including the size and efficiency of the system, the temperature and humidity levels in your area, the insulation and sealing of your home, and personal comfort preferences. However, as per the Washington State energy codes, the minimum runtime for an HVAC system cycle is typically set at 10 minutes. The Washington State energy codes are designed to promote energy efficiency and reduce energy consumption in buildings, including residential homes. These codes often include requirements for HVAC system performance, such as equipment efficiency ratings, proper sizing, and controls. A minimum runtime of 10 minutes per cycle helps ensure that the HVAC system operates efficiently and avoids short cycling, which can lead to increased energy consumption, uneven temperature distribution, and increased wear and tear on the system. Short cycling occurs when the system turns on and off frequently, without running long enough to reach its optimal efficiency and performance. However, it's important to note that the recommended runtime can vary depending on factors such as the outdoor temperature, indoor comfort preferences, and system performance. It's best to consult with a qualified service technician who can assess your specific system and provide recommendations based on your unique circumstances and the Washington State energy codes.
  • During the heating season, my heat pump delivers warm air, but not hot air, and will operate for long periods of time. Is that normal?"
    Yes, it's normal for a heat pump to deliver warm air, rather than hot air, during the heating season, and to operate for longer periods of time compared to other heating systems. Heat pumps work by extracting heat from the outdoor air and transferring it indoors to warm your home. However, unlike furnaces or boilers that burn fuel to generate hot air, heat pumps rely on outdoor air as their heat source, which can be cooler than the air generated by traditional heating systems. As a result, the air delivered by a heat pump may feel warm, but not as hot as the air from a furnace or boiler. Heat pumps are designed to provide consistent and gentle heat, which may feel less intense compared to other heating systems. Heat pumps are also designed to operate for longer periods of time, as they work to maintain a steady temperature in your home, rather than delivering short bursts of hot air followed by longer periods of inactivity. The prolonged runtime of a heat pump during the heating season is normal and part of its efficient operation. Heat pumps are designed to operate at lower temperatures and for longer durations, which helps maintain a consistent indoor temperature and can lead to energy savings. However, if you have concerns about the performance or efficiency of your heat pump, it's always recommended to consult with a service technician who can assess your system and provide appropriate recommendations or repairs if needed.
  • What maintenance should I do on my outdoor unit?
    Regular maintenance of your outdoor HVAC unit, also known as a condenser or heat pump, is essential to ensure optimal performance and extend its lifespan. Here are some maintenance tasks you should consider for your outdoor unit: 1. Keep it clean: Regularly clean the outdoor unit to remove debris such as leaves, dirt, grass, and dust. Use a hose or a soft brush to gently clean the fins, coils, and surrounding area. Keeping the unit clean helps maintain proper airflow and prevents debris from hindering the performance of the unit. 2. Trim vegetation: Trim any shrubs, plants, or grass that may have grown too close to the outdoor unit. Keep at least 2-3 feet of clearance around the unit to allow for proper airflow and prevent obstruction. 3. Check for damage: Inspect the outdoor unit for any signs of damage or wear, such as bent fins, dented panels, or leaks. If you notice any issues, it's best to have them repaired promptly to avoid further damage and ensure efficient operation. 4. Check the refrigerant lines: Inspect the refrigerant lines that connect the indoor and outdoor units for any leaks or damage. If you notice any issues, such as refrigerant leaks or damaged insulation, it's important to have them addressed by a service technician. 5. Schedule professional maintenance: It's recommended to have your outdoor unit professionally serviced at least once a year by a service technician. They can perform a thorough inspection, clean the unit, check refrigerant levels, inspect electrical components, and ensure optimal performance. Remember to always shut off power to the unit before performing any maintenance tasks and consult your HVAC system's owner's manual for specific maintenance guidelines. Regular maintenance of your outdoor unit can help improve its efficiency, extend its lifespan, and prevent costly repairs in the future.
  • During the heating season, my heat pump makes a "whooshing" sound and I feel cool air coming from the supply registers. Is that normal?"
    During the heating season, it's normal for a heat pump to produce a "whooshing" sound and for cool air to come from the supply registers. Heat pumps work by extracting heat from the outside air to provide warmth indoors, and in colder temperatures, the outdoor air may not contain enough heat to produce hot air from the supply registers. When the outdoor air temperature is low, the heat pump's compressor may run at a lower speed or even shut off temporarily to protect the system. This can result in the air from the supply registers feeling cooler than during warmer temperatures. The "whooshing" sound you hear may be the sound of the heat pump's refrigerant flowing through the system and going through the defrost cycle, which is designed to melt any ice that may have formed on the outdoor unit during cold weather. It's important to note that heat pumps are designed to operate efficiently in a specific temperature range, known as the "balance point." If the outdoor temperature falls below the balance point, a heat pump may struggle to extract enough heat from the outdoor air, and supplemental heating, such as electric resistance heat or a backup gas furnace, may be activated to maintain desired indoor temperatures. This can result in cooler air coming from the supply registers during extremely cold weather. If you're concerned about the performance of your heat pump or have any questions about its operation, it's best to consult a service technician to perform a thorough inspection and provide appropriate recommendations. They can assess your heat pump's performance, diagnose any issues, and ensure that it's operating optimally during the heating season.
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