1 (888) 818 - 9335
Our mission is to provide quality and comfort for our customers. Honesty and fairness are fundamental to the way we do business. The diversity and involvement of our people is the foundation of our strength. We are committed to the development, motivation, and recognition of our employees. We will provide our employees with the tools, training, and support to attain excellence in customer service.
We are committed to using only the most reliable, highest quality equipment available while also maintaining stringent quality standards and customer satisfaction requirements. Equipment alone cannot satisfy your needs.
Our ongoing commitment to excellence is shown by the fact that we consistently score 90% or greater in customer satisfaction, and maintain a customer referral rate of at least 85%.
Our comfort consultants are trained to ask you questions that will help them design a system that will meet your needs. This is important due to the fact that what heats your neighbor’s home may or may not be what is going to make you comfortable.
Our Service Department is staffed with professional technicians who are dedicated to helping you conserve energy and reduce your heating and cooling costs. We are able to service a broad spectrum of heating and cooling equipment and install the most efficient and advanced systems due our technicians’ strong commitment to education and self-improvement.
Our Trane Comfort Specialist Dealer designation guarantees that you will receive quality products and dependable service whenever you need us. We always recommend the right system in addition to convenient financing, tailored to you. We custom design every system to meet your personal needs, making sure you get exactly what you want.
1. Check credentials. Before making your selection, call the Better Business Bureau to make sure the dealer is reputable. Also, find out if the dealer is a member of a local or national association such as the Air Conditioning Contractors Association of America.]
2. Make sure the dealer is affiliated with a nationally known manufacturer. Dealers should be taking advantage of factory training offered by their manufacturer. As a result, when they make recommendations, you can be more assured that they've selected the right size system for your home, and that they've been trained in installation and service.
3. Ask for references. Former customers are an excellent source of information. Also, ask to see installation photos. A dealer that is proud of work will be more than happy to show it to you.
4. Expect an on-site evaluation of your home. A good dealer will take a thorough look at your home, ask questions and evaluate your overall comfort needs before making a recommendation. Beware of a dealer that simply takes information over the phone. A good dealer will also look the part. While he's evaluating your home, you should be evaluating him. Not only should he dress professionally, but his truck and printed materials should look professional as well.
5. Check local licenses. Depending on where you live, dealers may have to comply with certain local or state regulations, so ask to see proof of these licenses as well as insurance forms for liability and workmen's compensation.
6. Don't be afraid to ask questions. Ask for details about the firm's experience and the expertise of its staff. This is particularly important if you're also adding or changing ductwork in this case, experience is definitely a factor in getting the job done correctly.
7. Get a written proposal. To make a fair comparison, make sure the proposals you receive are all based on the same efficiency and equipment. You'll also want to evaluate each dealer's personal business standards and policies. For example, will he remove old equipment? Will he relocate equipment if you want your new system installed in a different location? What are his clean up and care policies during installation? How will he handle emergency repair? These are just a few of the additional elements a good proposal will include.
8. Inquire about equipment and labor warranties. Limited warranties vary according to the manufacturer, so make sure you fully understand what you're getting. Also, don't forget to inquire about manufacturer's extended warranties at the time of purchase and other warranties provided by the dealer.
9. Ask about preventive maintenance service contracts. Many dealers offer service contracts that call for periodic maintenance of equipment, and if needed repairs. The fee for such contracts is usually well worth it in terms of obtaining optimum efficiency and performance for your system.
10. Finally insist on a written contract. Commit your agreement to writing and have the dealer sign it.
Advanced Heating and Cooling Inc - 1211
Ivy Road Suite 103 Bremerton,